Returns & Exchanges
At Love Nala, we want you to feel confident in every piece you wear; if you are not completely satisfied, we offer 30-day returns and exchanges on all unworn items in their original condition. Please ensure all tags remain attached and the clothing is free of makeup or perfume marks to qualify for a full refund.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original packaging and attach the prepaid shipping label provided via email after your request is approved.
Ship It Back
Drop off your package at any authorized carrier location; we recommend obtaining a receipt for tracking purposes until your return is processed.
Receive Your Refund
Once our team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing